Terms of Use & Engagement

These Terms of Use and Engagement (the "Terms") govern your access to and use of the website at engagenexus.one and, where applicable, describe the general basis on which EngageNexus Pte. Ltd. (UEN 202431987W) provides marketing services. By using this website you agree to these Terms. If you do not agree, please do not use the site.

1. About EngageNexus

EngageNexus Pte. Ltd. is a marketing agency incorporated in Singapore, with its studio at 9 Battery Road, #12-01 Straits Trading Building, Singapore 049910. Where we agree to provide services to a client, the specific scope, fees and deliverables will be set out in a separate proposal, statement of work or engagement letter, which together with these Terms will form the agreement between us.

2. Use of this website

You may use this website for lawful purposes only. You agree not to use the site in any way that breaches applicable laws, infringes the rights of others, or interferes with the operation, security or availability of the site. We may modify, suspend or withdraw all or part of the site at any time without notice, and we do not guarantee that the site will always be available or error-free.

3. Nature of our services

EngageNexus provides professional marketing services, which may include brand strategy, positioning, creative campaigns, performance marketing and paid media, search and SEO growth, content and social media, marketing analytics and conversion optimisation. Our services are advisory and executional in nature. They are a professional services engagement and do not constitute financial, investment, legal or tax advice.

4. No guarantee of marketing outcomes

This clause is important. Marketing outcomes depend on many factors beyond our control — including market conditions, competition, budget, pricing, product-market fit, and your own operational execution. Accordingly:

• We do not guarantee specific search rankings, including any "#1" or first-page position.
• We do not guarantee a particular number of leads, enquiries, conversions or sales.
• We do not guarantee a specific revenue figure or return on investment (ROI).
• Any figures, ranges, benchmarks or example outcomes shown on this website or in proposals are illustrative only, unless they are explicitly attributed to a named client who has consented to their use.

We commit to professional method, honest reporting and reasonable skill and care — not to guaranteed results.

5. Brand and naming clarification

The .one top-level domain in "engagenexus.one" is used purely for branding. It does not mean, and must not be interpreted as, a claim that EngageNexus is the "number one", "best" or a guaranteed top-performing marketing agency. Likewise, the word "Nexus" in our name signifies the connection between brand, audience and growth. EngageNexus is a marketing services agency; it is not a software product, a customer relationship management (CRM) tool, a marketing course or academy, or a platform subscription. Nothing on this website should be read as offering such a product.

6. Intellectual property

Unless otherwise stated, the content on this website — including text, graphics, logos, the EngageNexus name and mark, and design elements — is owned by or licensed to EngageNexus and is protected by applicable intellectual property laws. You may view and print pages for your own reference, but you may not reproduce, distribute or exploit any content commercially without our prior written consent. Ownership of deliverables produced during a client engagement is addressed in the relevant statement of work; as a general principle, we intend for clients to own the final marketing assets and accounts created for them, subject to payment and any third-party licences.

7. Third-party platforms and content

Our services often rely on third-party platforms (for example, advertising networks, analytics tools and social media platforms). Your use of those platforms is subject to their own terms, and we are not responsible for their availability, policies or actions. Photographs on this website are used for illustrative purposes and do not depict specific named clients unless expressly stated.

8. Client responsibilities

Where you engage us, you agree to provide accurate information, timely feedback and any access we reasonably need to perform the services, and to ensure that materials you provide do not infringe third-party rights and comply with applicable laws and advertising standards. You remain responsible for decisions you take based on our recommendations.

9. Fees and payment

Fees, currency (Singapore dollars, SGD), payment terms and any media budgets will be set out in the applicable proposal or statement of work. Unless stated otherwise, fees exclude third-party media spend and applicable taxes. Late payment may result in suspension of services in accordance with the engagement documents.

10. Limitation of liability

To the fullest extent permitted by law, EngageNexus shall not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, goodwill or anticipated savings, arising out of or in connection with this website or our services. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Subject to the foregoing, our total aggregate liability in connection with an engagement shall not exceed the fees paid by the client to EngageNexus for the services giving rise to the claim in the three months preceding the event.

11. Indemnity

You agree to indemnify EngageNexus against reasonable claims, losses and expenses arising from your breach of these Terms, your misuse of the website, or content or instructions you provide that infringe third-party rights or applicable laws.

12. Confidentiality

During an engagement, each party may receive confidential information belonging to the other — including business plans, marketing data, account access and commercial terms. Each party agrees to keep such information confidential, to use it only for the purpose of the engagement, and to protect it with reasonable care. This obligation does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law. These commitments survive the end of the engagement.

13. Term, suspension and termination

Retainer engagements typically run on a monthly basis and may be ended by either party with reasonable written notice, as set out in the applicable statement of work. We may suspend services for late payment or for a material breach that is not remedied within a reasonable period. On termination, you remain responsible for fees for work performed and for committed third-party media or licences, and we will hand over the assets and access that belong to you.

14. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including acts of government, network or platform outages, or other force majeure events. Affected obligations are suspended for the duration of the event, and each party will use reasonable efforts to mitigate the impact.

15. Severability and entire agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. These Terms, together with any proposal, statement of work or engagement letter we agree with you, constitute the entire agreement between us regarding their subject matter and supersede prior discussions. A failure to enforce a provision is not a waiver of it.

16. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction to settle any such dispute or claim.

17. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on this page, and the "Last updated" date shows when it last changed. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

18. Contact

Questions about these Terms can be sent to [email protected] or by post to EngageNexus Pte. Ltd., 9 Battery Road, #12-01 Straits Trading Building, Singapore 049910.